Withdrawal stuck, survey acting strange, or just a question β send it over and a real person answers.
Monday β Saturday, 8:00 AM β 6:00 PM EAT
Expect a reply inside a day, not a week.
Call for anything urgent β a stuck M-Pesa withdrawal or an account you can't access. Email works fine for everything else: a survey technical issue, general feedback, or inquiries from market research partners in Kenya wanting to run a study through the platform. Either way, someone on our Nairobi team actually reads it.