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A real support team

Something Not Working? Tell Us.

Withdrawal stuck, survey acting strange, or just a question β€” send it over and a real person answers.

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Email

admin@pesa-surveys.co.ke

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Phone

0711 000 999

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Support Hours

Monday – Saturday, 8:00 AM – 6:00 PM EAT

Write to us

Expect a reply inside a day, not a week.

When to Call vs. When to Email

Call for anything urgent β€” a stuck M-Pesa withdrawal or an account you can't access. Email works fine for everything else: a survey technical issue, general feedback, or inquiries from market research partners in Kenya wanting to run a study through the platform. Either way, someone on our Nairobi team actually reads it.